After Sales Support

 

The AWS Group is committed to providing high technology services for the whole electronics lifecycle from design and prototyping; through manufacture, test and installation; to after sales care, such as MRO (Maintain, Repair and Overhaul).

AWS have a track record of undertaking MRO activities for customers and through our dedicated repair engineers we specialise in aspects of managing repairs, reverse engineering, obsolescence management and do this in a wide range of technologies and sectors.  AWS is aware that many of these MRO activities are supported by your critical and costly engineering resource.  We provide you with an opportunity to free up this valuable resource that you currently use on legacy repairs. We have gone from being just a contract manufacturer to providing services at product development stage to end of life and in particular MRO. Our skills in electronic engineering, procurement  and project management that serve us well in these traditional areas are now proving valuable at a time where our customers are restricted with capital spend and are seeking cost effective solutions to asset management.” 

AWS operates in a wide range of industry sectors and the MRO operation is no different, with AWS providing product support in such diverse arenas as mining equipment, satellite systems, medical equipment, road & rail infrastructure and vending equipment.

AWS service in MRO covers the following

  • Dedicated repair facilities with expert engineers for both current and legacy equipment
  • Repair services for non AWS product including now defunct original manufacturer equipment (OME)
  • Refurbishment to “as-new” standards, including upgrades
  • Obsolescence management
  • Reverse engineering, particularly with respect to legacy equipment
  • Experienced in managing MRO outsourcing and TUPE transfer

Go to the Case Studies tab to see how AWS customers have benefited from AWS managing their MRO activity.

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